How to Fix “Cannot Connect to the Internet” Issue in Windows 7

Often when you connect to the internet, you may encounter an error message like dialing up in seconds or a blank webpage etc. Your internet connection can go awry due to various reasons including corrupt TCP/IP settings, network glitch etc. To help you get rid of your internet connection problems, we have compiled a set of commands in the below mentioned Windows 7 support. Make sure that you follow them carefully to avoid facing problems.

Instructions:

Before you begin, make sure that you have an active internet connection and it’s not suffering from temporary or recurring network glitch. If it is so, contact your Internet Service Provider (ISP) and get your internet connection problems fixed. If your internet is active and working fine, skip to the steps below.

Click the Start button and navigate to All Programs> Accessories> Command Prompt. If you cannot find command prompt anywhere, click the Star button and type ‘command’ (without quotes) in the Start Search menu. As soon as you type it, you will see Command Prompt in the search results. Right-click CMD.exe and then click Run as administrator. When in the Command Prompt window, type ‘netsh int ip reset c:resetlog.txt’ (without quotes) and hit the Enter key on the keyboard.

You can run this command without specifying the drive directory also. Here is how you can do it. Type ‘netsh int ip reset resetlog.txt’ and hit the Enter key. Either command rewrites two TCP/IP registry keys in the Windows Registry Editor. The registry keys are HKEY_ LOCAL_MACHINE> SYSTEM> CurrentControlSet> Services> Tcpip> Parameters> and HKEY_ LOCAL_MACHINE> SYSTEM> CurrentControlSet> Services> DHCP> Parameters>. Exit the Command Prompt window and restart your computer if prompted.

When done, connect to the internet and check back to determine if you can connect to and browse the internet. If it’s working fine, you need not troubleshoot further. The problem was caused by the damaged TCP/IP set, which was then reset to the original settings. If the problem persists with your internet connection, open Command Prompt again. Type ‘ipconfig /all’ and hit the Enter key. A string of results will be displayed on the screen. Look for DHCP, make sure it is set to Enabled (Yes). Now type ‘ipconfig /release’ and hit Enter.

When the command has completed, type ‘ipconfig /renew’ and hit the Enter key. When done, exit the Command Prompt window. If prompted, restart your computer and you are done. Connect to the internet and open your web browser. The internet should work fine now. If the internet is still not working, open Command Prompt again and set a static IP address for the LAN adapter. Type netsh interface ip set address name=”Local Area Connection” static 192.168.10.15 255.255.0 192.168.10.11 and hit the Enter key.

When done, type netsh interface ip set address name= “Local Area Connection” dhcpand hit Enter. This command will reset the LAN adapter to the DHCP. When done, type netsh interface ip add dns name=”Local Area Connection” 8.8.8.8 index=2 and hit Enter. This command will configure a secondary DNS for the LAN adapter. When done, exit Command Prompt. If prompted, restart your computer.

When the computer loads back up fine, connect to the internet. Open your web browser and it should immediately load your home page. Test other websites also to make sure that you can browse the internet properly. If the problem persists despite having an active internet connection, contact Windows 7 technical support.

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